CSI activity

Dear clients,

Angelo LIMITED has put in place internal procedures for handling complaints fairly and promptly. Any complaint shall be made in writing by filling in the Client Complaint Form available to download below, and shall be submitted to the following postal address or email or facsimile numbers.

• Physical Address:

• E-mail:

Upon the receipt of the complaint, we shall immediately acknowledge its receipt. We will try to resolve any complaints within five Business Days. If your complaint requires further investigation and we cannot resolve it within five working days, we shall inform you accordingly and we will issue our holding response within four weeks of receiving the complaint. When a holding response is sent, it will indicate when we will make further contact (which should be within eight weeks of receipt of the Complaint).

If a situation arises which is not expressly covered by a Term and Conditions, we and you agree to try to resolve the matter on the basis of good faith and fairness and by taking such action as is consistent with market practice.